IP-based Call Centers Reports

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Computer Weekly – 19 September 2023: Securing Eurovision's online voting system against cyber attacks
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we discover how Once.net and Cloudfare defended the 2023 Eurovision Song Contest against cyber attacks. Our buyer's guide continues to look at integrating software-as-a-service applications, with the governance of SaaS connectivity to the fore. Read the issue now.
Posted: 15 Sep 2023 | Published: 19 Sep 2023

TechTarget ComputerWeekly.com

A Proactive Approach To Field Service 5 Priorities For Implementing Strong Service Foundations
sponsored by ServiceNow
EBOOK: This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
Posted: 22 Feb 2024 | Published: 22 Feb 2024

ServiceNow

UCaaS vs. CCaaS vs. CPaaS: What's the difference?
sponsored by TechTarget ComputerWeekly.com
EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
Posted: 05 Nov 2023 | Published: 06 Nov 2023

TechTarget ComputerWeekly.com

Elevate the Employee Experience with ESG
sponsored by ServiceNow
WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Speed Up Your Software Development Cycle
sponsored by Slack
WHITE PAPER: Learn how to accelerate coding and deliver more software faster.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

Employees are Choosing How They Work
sponsored by Dell Technologies and Intel
EGUIDE: Read this e-book to gain guidance on how to establish an employee-centric digital workplace, including must-see security considerations for which everyone is responsible.
Posted: 10 May 2023 | Published: 10 May 2023

TOPICS:  IT Management
Dell Technologies and Intel