Customer Support Software

WHITE PAPER: This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.

Posted: 26 Aug 2008 | Published: 22 Aug 2008

WHITE PAPER: APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.

Posted: 30 Jul 2008 | Published: 01 Jul 2008

PRESS RELEASE: Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.

Posted: 22 Jul 2008 | Published: 22 Jul 2008

DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.

Posted: 11 Jul 2008 | Published: 01 Jul 2008

WEBCAST: In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.

Posted: 10 Jul 2008 | Premiered: Available On Demand

WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.

Posted: 01 Jul 2008 | Published: 01 Jun 2008

WHITE PAPER: Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.

Posted: 01 Jul 2008 | Published: 01 Jul 2008

TRIAL SOFTWARE: Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.

Posted: 30 May 2008 | Published: 01 May 2008

CASE STUDY: This total cost of ownership (TCO) case study explores how Oracle E-Business Suite On Demand reduces costs, increases flexibility, and primes companies for growth.

Posted: 18 Mar 2008 | Published: 18 Mar 2008

WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.

Posted: 10 Mar 2008 | Published: 01 Mar 2008

WHITE PAPER: This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

Posted: 26 Feb 2008 | Published: 01 Mar 2007

WEBCAST: Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.

Posted: 22 Feb 2008 | Premiered: Available On Demand

WHITE PAPER: Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.

Posted: 15 Jun 2007 | Published: 01 Jun 2007

SOFTWARE DEMO: WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.

Posted: 12 Oct 2006 | Published: 01 Oct 2006

PRODUCT OVERVIEW:All the features and benefits of ezChat and ezSupport. Advanced report generation capabilities, measure support effectiveness, support rep response time, etc.

Posted: 17 Jun 2004 | Published: 01 Jun 2004

PRODUCT OVERVIEW:Successful Businesses depend on creating long-lasting relationships with customers. SalesBoom will help your organization do exactly that.

Posted: 21 Apr 2004 | Published: 01 Apr 2004

PRODUCT OVERVIEW:Collaborative Customer Engagement is an essential step for making your company flexible enough to do business in the global economy.

Posted: 18 Mar 2004 | Published: 01 Jan 2004

CASE STUDY:Navigant performed an extensive review of the market before selecting the Infra web-based service management system to support its centralized business model.

Posted: 04 Mar 2004 | Published: 01 Jan 2003

BROCHURE: infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.

Posted: 25 Feb 2004 | Published: 24 Feb 2004

PRODUCT OVERVIEW:Web+Center generic Web-based Help Desk reaches every market in industry, education and government.

Posted: 30 Jan 2004 | Published: 01 Jan 2001

SOFTWARE DEMO:The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links.

Posted: 30 Jan 2004 | Published: 01 Jan 2001

PRESS RELEASE:SupportSoft, Inc. today announced the successful deployment of SupportSoft's Knowledge Center Suite™ within Cox Communications, a Fortune 500 and leading cable communications company.

Posted: 09 Nov 2003 | Published: 01 Nov 2003

PRESS RELEASE:SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality.

Posted: 09 Nov 2003 | Published: 01 Nov 2003

PRESS RELEASE:The SupportSoft RTSM platform, serves as the technology foundation for all of SupportSoft's products, helping enterprises operating in real-time avoid or resolve technology-related problems by automating technical support.

Posted: 09 Nov 2003 | Published: 01 Nov 2003