Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center
| sponsored by Genesys
WHITE PAPER:
This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
|
|  |
|
Do More with Less: The Five Strategies used by Successful SMB Manufacturers
| sponsored by Infor
WHITE PAPER:
Most entrepreneurial or start-up manufacturers seek to grow within their means, avoiding the temptation of leveraging venture funding at the risk of losing control of their business.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
|
|  |
|
Dealing with Chaos: 4 Steps to Manufacturing Success
| sponsored by Infor
WHITE PAPER:
Manufacturers and distributors have embraced the Lean philosophy to great benefit in improved performance, shorter lead-times, better quality and lowered costs.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
|
| |
|
What's the Value of Unified Communications?
| sponsored by Avaya Inc.
WHITE PAPER:
Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
|
|  |
|
Parature Customer Service™ Software
| sponsored by Parature, Inc.
SOFTWARE LISTING:
Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
Posted: 03 Sep 2008 | Published: 29 Aug 2008
|
|  |
|
Anchor General Achieves Straight-through Processing of New Policies with IBM Enterprise Content Management and Business Process Management
| sponsored by IBM
WHITE PAPER:
Moving to a STP model gives Anchor General a critical advantage - issuing policies at the point of sale in hours rather than days.
Posted: 03 Sep 2008 | Published: 01 Sep 2008
|
|  |
|
Verio Dedicated Servers & Hosting
| sponsored by Verio
PRODUCT LITERATURE:
Verio dedicated hosting solutions and a wide variety of managed services make it easy and cost-effective to procure the exact level and type of Internet services your business needs.
Posted: 02 Sep 2008 | Published: 01 Sep 2008
|
|  |
|
Jobfox Stays ahead of Brisk Growth with Customer Self-Service
| sponsored by Parature, Inc.
CASE STUDY:
To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities.
Posted: 28 Aug 2008 | Published: 28 Aug 2008
|
| |
|
TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software
| sponsored by Parature, Inc.
CASE STUDY:
Parature Customer Service software reduced time on manual administrative activities by 25 percent and not the team closes tickets 25 percent faster.
Posted: 28 Aug 2008 | Published: 28 Aug 2008
|
| |
|
Leveraging EMC Captiva and eCopy for Your Distributed Capture Needs
| sponsored by EMC Corporation
WEBCAST:
This webcast describes about EMC Captiva and eCopy Distributed Capture Solution, using this, improve their business processes, provide better customer service and responsiveness, and reduce costs and delays in moving paper between sites.
Posted: 28 Aug 2008 | Premiered: Available On Demand
|
|  |
|
Tableau Customer Case Study
| sponsored by Tableau Software
CASE STUDY:
While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
|
|  |
|
Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment
| sponsored by Alcatel-Lucent
WHITE PAPER:
Building on the solid foundation of advanced, comprehensive network design, the service provider will mitigate the inherent risks associated with transformation, bring new services to market and enhance customer experience.
Posted: 22 Aug 2008 | Published: 22 Aug 2008
|
|  |
|
BlueHornet Whitepaper - Best Practices for Transactional Email Messages
| sponsored by BlueHornet Networks, Inc.
WHITE PAPER:
Email Service Providers (ESPs) have improved their transactional email messaging capabilities to allow for more effective personalization, better brand exposure, and performance tracking. This paper explores the best practices for transactional email.
Posted: 19 Aug 2008 | Published: 19 Aug 2008
|
|  |
|
The True Value of Learning
| sponsored by SkillSoft Corporation
WHITE PAPER:
This whitepaper discusses a different culture that is developing for learning and training departments. This new cultures prime concern is meeting monetary and fiscal targets.
Posted: 15 Aug 2008 | Published: 15 Aug 2008
|
|  |
|
On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision
| sponsored by Sage (UK) Limited
WHITE PAPER:
This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
|
| |
|
Customer Relationship Management Sales Enablement: User Acceptance Means More Sales
| sponsored by Sage (UK) Limited
WHITE PAPER:
This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
|
| |
|
Customer Relationship Management - Integration for a Customer Centric View
| sponsored by Sage (UK) Limited
WHITE PAPER:
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
|
| |
|
Service Management: Identify and Leverage Your Existing Service Life Cycles
| sponsored by IBM
WHITE PAPER:
This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: 13 Aug 2008 | Published: 01 Mar 2008
|
| |
|
Accelerate Your Business with WebSphere Portal Accelerators
| sponsored by IBM
VIDEOCAST:
This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: 12 Aug 2008 | Premiered: 13 Aug 2008
|
| |
|
Improving Operations with Reports, Plans and Metrics
| sponsored by Cognos Incorporated
WHITE PAPER:
This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: 11 Aug 2008 | Published: 01 Jun 2008
|
|  |
|
Marketing Transformation - How to Lead the Revolution
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
Posted: 10 Aug 2008 | Published: 01 Jan 2004
|
|  |
|
QlikView for SAP
| sponsored by QlikTech, Inc.
DATA SHEET:
Using QlikView, companies complement their centralized SAP reporting capabilities with instant user-driven visibility into business processes, allowing SAP-based decision making at the speed of business.
Posted: 10 Aug 2008 | Published: 01 Jan 2007
|
|  |
|
Extraprise CRM Support Survey Report
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: 10 Aug 2008 | Published: 01 Aug 2008
|
| |
|
How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics
| sponsored by Silverpop Systems Inc.
WHITE PAPER:
Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.
Posted: 08 Aug 2008 | Published: 01 Jan 2006
|
|  |
|
Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense
| sponsored by Silverpop Systems Inc.
WHITE PAPER:
This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
Posted: 08 Aug 2008 | Published: 01 Jan 2007
|
| |
|
Free Newsletters
