Midsize Communications Solutions for Dummies
| sponsored by Avaya Inc.
BOOK:
Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Contact Centers for Dummies
| sponsored by Avaya Inc.
BOOK:
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Cytec Industries - Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus
| sponsored by Microsoft
CASE STUDY:
Read how global specialty chemicals and materials company Cytec Industries chose Windows Mobile phones and smartphones to give their employees remote access to email and calendars; this solution will also enhance time management and customer service.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Convex Plastics - Future-Proof Platform Is Helping Convex Plastics Deliver on Its Vision of Strong Growth
| sponsored by Microsoft
CASE STUDY:
Learn how Convex Plastics adopted Microsoft Dynamics AX to meet Enterprise Resource Planning (ERP) needs. This integrated business solution has exceeded the company's expectations.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Chemical Manufacturing Brochure
| sponsored by Microsoft
BROCHURE:
Read this white paper to discover how Microsoft Dynamics can integrate key business processes; support efficient, collaborative work; aid in meeting compliance regulations; and enhance the bottom line for chemical manufacturers.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Industrial Distribution - Overview
| sponsored by Microsoft
WHITE PAPER:
Competition, shorter lifecycles lean economic times are all placing pressures on Industrial distributers. Read how Microsoft Dynamics solutions help distribution companies face demands for lower prices, improved packaging, and tight deliver...
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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MDM Journey: The Right and Wrong Master Data Management Strategies to Start Small and Grow Big
| sponsored by Siperian, Inc.
WHITE PAPER:
No master data management journey is the same. Read this paper to learn from the successes and failures of MDM early adopters, how to select a technology that doesn't limit MDM's evolution and to compare approaches based on industry-specific examples.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Business Value Analysis of Autodesk Topobase in Utilities
| sponsored by Autodesk
WHITE PAPER:
This study details the business benefits of using Topobase within Utilities it also outline industry trends that drive utilities toward integrated information management platforms like Topobase.
Posted: 19 Nov 2008 | Published: 19 Nov 2008
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Why SaaS-Based Content Management Can Accelerate Your Progress
| sponsored by SpringCM
CASE STUDY:
SpringCM enables business users and analysts to configure and implement a complete content management solution without big upfront cost.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Seven Reasons Why SIP Will Improve Your Customer Care Strategy
| sponsored by Genesys
WHITE PAPER:
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?
| sponsored by Genesys
WHITE PAPER:
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: 18 Nov 2008 | Published: 18 Nov 2008
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Preparing for Cloud Computing: The Managed Services Revolution
| sponsored by CA
WHITE PAPER:
This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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Taneja Group
| sponsored by VMware, Inc.
WHITE PAPER:
Read why the Taneja Group, Technology Analysts, believe VMware has fundamental architectural advantages over competing virtualization platforms, which should enable VMware to remain the technology leader in this space for some time to come.
Posted: 14 Nov 2008 | Published: 11 Nov 2008
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Secure Internet Single Sign-On for Salesforce CRM
| sponsored by Ping Identity Corporation
PRODUCT LITERATURE:
PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service.
Posted: 14 Nov 2008 | Published: 13 Nov 2008
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Aberdeen Group Report: Customer Analytics - Segmentation beyond Demographics
| sponsored by Portrait Software
BOOK:
This report articulates feedback from 220 organizations, the findings demonstrate how top performing organizations leverage more than demographics for segmentation and deliver demonstrably higher performance as a result.
Posted: 11 Nov 2008 | Published: 11 Nov 2008
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Drive More Sales with the Right Prospects
| sponsored by Oracle Corporation
DATA SHEET:
Read this datasheet to learn how Oracle Sales Prospector can help your salespeople: Target the right prospects and products; Increase Sales Productivity and Improve the quality of customer interactions.
Posted: 11 Nov 2008 | Published: 11 Nov 2008
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Windows Essential Server Solutions for Channel Partners
| sponsored by Microsoft
WEBCAST:
Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business.
Posted: 10 Nov 2008 | Premiered: Available On Demand
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Software + Services in the Microsoft World
| sponsored by Microsoft Corporation India Pvt Ltd
WHITE PAPER:
What does the term "S+S" really mean? The first "S" stands for software, of course, but the second "S" also really stands for software, all that changes is where that software runs and who runs it.
Posted: 07 Nov 2008 | Published: 06 Nov 2008
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E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)
| sponsored by Genesys
WHITE PAPER:
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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Choosing a Reliable and Powerful IT Infrastructure at a Price You Can Afford
| sponsored by Oracle Corporation
WHITE PAPER:
This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles.
Posted: 06 Nov 2008 | Published: 06 Nov 2008
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The Case for IT Governance in a Lotus Notes Environment
| sponsored by TeamStudio
WHITE PAPER:
Read this paper to learn how implementing governance is an ongoing process or IT lifestyle; it is a combination of people, processes and technologies that must be implemented consistently over time.
Posted: 05 Nov 2008 | Published: 05 Nov 2008
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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes
| sponsored by Angel.com
WHITE PAPER:
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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Oracle SOA Suite and Enterprise Portals
| sponsored by Oracle Corporation
WHITE PAPER:
This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments.
Posted: 04 Nov 2008 | Published: 04 Nov 2008
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Application Performance Management Report (Aberdeen Group)
| sponsored by Shunra Software
BOOK:
Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications.
Posted: 03 Nov 2008 | Published: 03 Nov 2008
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Sales Prospector Demo
| sponsored by Oracle Corporation
SOFTWARE DEMO:
View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.
Posted: 03 Nov 2008 | Published: 31 Oct 2008
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