Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many"
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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New Service Delivery Platforms
| sponsored by Pitney Bowes Group 1 Software
WEBCAST:
This webcast will discuss what SDPs are, what they can do, why they are important and how some service providers are starting to deploy them.
Posted: 29 Oct 2008 | Premiered: Available On Demand
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Leveraging Transaction Events to Enhance the Mobile Device Customer Experience
| sponsored by Pitney Bowes Group 1 Software
PODCAST:
Download this educational podcast now to learn how to gain digital marketing momentum through secure email, cell phone, and SMS platforms.
Posted: 29 Oct 2008 | Premiered: 29 Oct 2008
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Operational Business Intelligence: A Benefit to Your Customer and Your Business
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.
Posted: 17 Sep 2008 | Published: 17 Sep 2008
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IT Briefing: MDM Challenges: Driving Change in People, Process, and Politics
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This document first establishes what master data and Master Data Management (MDM) mean and then discusses the nontechnical organizational and operational challenges associated with introducing an MDM program.
Posted: 16 Sep 2008 | Published: 16 Sep 2008
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Property Tax Troubles in Communications and Utilities: An Up-Close Look at the Challenges Facing These Sectors and Location Intelligence Innovation Available to Assist
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This white paper addresses current inefficiencies in the assignment of communication carrier and utilities taxes at the state and local level. It also discusses their negative economic impact on these industries as a whole.
Posted: 03 Sep 2008 | Published: 03 Sep 2008
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TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.
Posted: 03 Sep 2008 | Published: 03 Sep 2008
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Developing a Master Data Management Roadmap
| sponsored by Pitney Bowes Group 1 Software
PODCAST:
Navin Sharma discusses the vision, strategy, design and practical aspects of developing a Master Data Management Roadmap.
Posted: 03 Sep 2008 | Premiered: 03 Sep 2008, 09:00 EDT (13:00 GMT)
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MDM Challenges: Driving change in people, process and politics
| sponsored by Pitney Bowes Group 1 Software
WEBCAST:
Implementing master data management has many challenges -- especially when it comes to driving change in people, process and politics. Get expert best practices and practical advice.
Posted: 03 Sep 2008 | Premiered: Available On Demand
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Communications Management in Integrated Tax: How Integration Tax Management Systems Can Benefit from Effective Taxpayer Communication Strategies
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities.
Posted: 17 Jul 2008 | Published: 01 Jul 2008
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Optimizing Processes in Medicaid Communications Management
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort.
Posted: 09 Jul 2008 | Published: 01 Jan 2007
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The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: 01 Jul 2008 | Published: 01 Jul 2008
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Shenzhen Telecom
| sponsored by Pitney Bowes Group 1 Software
CASE STUDY:
Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: 01 Jul 2008 | Published: 01 Jul 2008
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IT Briefing: Making the Most of OSS and Service Provider CRM
| sponsored by Pitney Bowes Group 1 Software
TRANSCRIPT:
This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
Posted: 20 Jun 2008 | Published: 01 Jun 2008
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Making the most of OSS and service provider CRM
| sponsored by Pitney Bowes Group 1 Software
WEBCAST:
In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: 16 May 2008 | Premiered: Available On Demand
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Data Quality Considerations in Master Data Management Structures
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
Posted: 13 May 2008 | Published: 01 May 2008
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Avoiding Data Integration Pitfalls
| sponsored by Pitney Bowes Group 1 Software
WEBCAST:
In this Webcast, featured speaker Michael Czerniawski of
System's Evolution, Inc. (SEI), discusses data integration pitfalls and
will provide you the five keys to getting the information you need now.
Posted: 13 May 2008 | Premiered: Available On Demand
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Data Profiling: Underpinning Data Quality Management
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis.
Posted: 09 May 2008 | Published: 01 Jan 2007
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Master Data Management: A White Paper by Bloor Research
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy.
Posted: 09 May 2008 | Published: 01 Jan 2008
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Data Flow Overview by Bloor Research - Technical Overview
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
Group 1's Sagent Data Flow is likely to be particularly appealing to the mid-market, and for departmental solutions within larger organisations.
Posted: 09 May 2008 | Published: 01 Jan 2004
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Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience
| sponsored by Pitney Bowes Group 1 Software
PODCAST:
Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: 08 May 2008 | Premiered: 28 Apr 2008, 09:00 EDT (13:00 GMT)
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e2 Billing Solutions for Communications Providers
| sponsored by Pitney Bowes Group 1 Software
DATA SHEET:
The e2 Suite offers modular "building block" functionality, with each module capable of running independently or as integrated with your current portal or e-billing application.
Posted: 08 Apr 2008 | Published: 01 Apr 2008
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Assessing the Potential Business Impact of Operational Data Quality IT Briefing
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
Explore data quality impacts, how data quality relates to business issues, and how to integrate data quality monitoring into operational systems.
Posted: 07 Apr 2008 | Published: 01 Apr 2008
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Maxcom Telecommunicaciones Updated Billing Processes
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This case study details how one telecommunications service provider implemented a new solution in a short period of time that allows the company to reduce existing billing issues.
Posted: 26 Mar 2008 | Published: 01 Mar 2008
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Can a better phone bill reduce churn?
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
By implementing new billing techniques you can reduce customer churn, increase revenue and improve customer satisfaction. Read this white paper that details a new approach to billing that can benefit your business and your pocket.
Posted: 26 Mar 2008 | Published: 01 Mar 2008
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