Unified Communications--everyone seems to see great value in its implementation, but how does the enterprise evaluate the move to unified communications (UC)? Since UC is sold on human productivity improvements, who within which parts of an organization will benefit? UC is of greatest value when both ends of the communication functions have access to the same features. One end will limit the productivity enhancements if it does not have access to UC. In this tip, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation. The entire process of creating a product or service--from a rough idea to delivery--involves many people, organizations and internal/external information, all of which will benefit from better communications. Collaboration, mobility and presence mechanisms will be important tools. Seven phases are explored for the analysis of the value of UC in each.