CRM White Papers

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Sep 5, 2008

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BITPIPE RESEARCH GUIDE:

CRM White Papers

Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

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Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center

sponsored by Infor
Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER: November 1, 2006) more..

Extraordinary Customer Service

sponsored by Avaya Inc.
Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (BOOK: May 1, 2008) more..

Go Green and Increase Profitability with Virtual Contact Centers

sponsored by Avaya Inc.
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER: March 1, 2008) more..

Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction

sponsored by Avaya Inc.
The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. (WHITE PAPER: March 3, 2008) more..

Moving beyond the Queue - Focusing on the Real-Time Customer

sponsored by Inova Solutions
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER: May 19, 2008) more..

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Most Popular CRM Reports

CRM
	Best Practices for a Successful Accelerated ERP Implementation
	sponsored by Oracle Corporation
	Data Quality and Identity Resolution
	sponsored by Informatica
	5 Ways to Improve Customer Service in a Down Economy
	sponsored by OpenSpan
	More Reports on CRM >>

CRM Services
	5 Ways to Improve Customer Service in a Down Economy
	sponsored by OpenSpan
	The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
	sponsored by Genesys
	Online CRM/SFA Solutions
	sponsored by SalesBoom Inc.
	More Reports on CRM Services >>

CRM Software
	Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities
	sponsored by Aprimo, Inc.
	Integration Appliances - Simplify Software as a Service (SaaS) Integration
	sponsored by Cast Iron Systems
	Jumpstarting BI in the midmarket
	sponsored by Cognos Incorporated
	More Reports on CRM Software >>

Customer Service
	Data Quality and Identity Resolution
	sponsored by Informatica
	5 Ways to Improve Customer Service in a Down Economy
	sponsored by OpenSpan
	Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management
	sponsored by SpringCM
	More Reports on Customer Service >>

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Recent CRM Reports(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

Free Customer Relationship Management Newsletter

Most Popular CRM Reports

CRM

CRM Services

CRM Software

Customer Service

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)